Support

Last updated 7 November 2026

Get in touch

In the app: open You, then Help shape Melisol, and choose Report a problem or Suggest an idea. The developer reads every message, and replies appear in Messages when you open the app.

By email: support@melisol.app. If you write about a conversation in Messages, add its conversation code.

Developer

Vahagn Khorotyan, individual entrepreneur registered in Armenia

Email

support@melisol.app

Melisol doesn't hear me

• Check that Melisol may use the microphone: on iPhone, Settings, Melisol, Microphone; on Android, Settings, Apps, Melisol, Permissions, Microphone.
• Sing a little louder and hold each note for a moment. Any octave counts.
• When Melisol says "I didn't catch that", nothing was counted against you. Sing again, or tap the answer instead.
• In a loud room Melisol says "Too noisy here". Those answers still earn XP, but not stars or your Ear rating. A quieter room helps.
• If Melisol heard a note you did not mean, "That wasn't me" takes that answer out of your score.
• Every question can be answered by tapping, so you can practise anywhere, even with the microphone off.

Harmony and headphones

Singing in harmony with Sol needs headphones: Sol has to play in your ears, not into the room, so the microphone hears your voice and not Sol's. If the microphone can still hear your headphones, Melisol asks you to put them on properly. In Echo Jam and Sing it back, headphones let more of the music play while you sing.

A tune sounds wrong

Tap Something sounds wrong on the tune and pick the note. Every report is read and the tune is checked against the printed music.

Melisol Plus

• Plus is gone after a new phone or a reinstall: open Settings, Your Plus, and tap Restore purchases. Use the same Apple Account (iPhone) or Google account (Android) you bought it with. A progress file does not carry Plus.
• A purchase is waiting: if the store is still confirming a payment, Plus opens by itself once it is confirmed. If it has not opened by the next day, tap Restore purchases.
• Cancel a subscription: on iPhone, open Settings, tap your name, then Subscriptions (Apple's steps); on Android, open the subscriptions page in Google Play (Google's steps). Cancel at least 24 hours before the period ends to avoid the next charge.
• Refunds are handled by the store: Apple or Google Play.

Moving to a new phone

• iPhone to iPhone: sign in with the same Apple Account. Melisol keeps a copy of your progress in your iCloud and offers to bring it back the first time it opens.
• Android to Android: your progress comes back with your phone's Google backup, if backup is on.
• Between iPhone and Android, or to keep your own copy: in Settings, Progress, save a progress file, then open it on the new phone.

Challenges and shared sets

• A challenge link works for 14 days. A shared practice set works until nobody has opened it for 12 months.
• If a link opens in the browser instead of the app, tap Open in Melisol, or type the 8 character code in the app under "Have a code?".

What Melisol covers

Intervals, scale degrees, chords, progressions, melodies, singing tunes back, pitch matching, warm-ups and your voice range, answered by tapping, singing or playing your instrument or a wired keyboard. The full list of skills and levels is in the app, under "What Melisol covers". Not in Melisol yet: rhythm dictation and sight singing.

Phones

iPhone with iOS 17 or later, and Android 9 or later. If a phone cannot score a game quickly enough, Melisol hides that game or offers another way to play it, rather than show it broken.

Privacy and deleting your data

Melisol listens while you sing. Nothing is recorded or sent. What does leave your phone, and when, is in the Privacy Policy. To delete what you sent, see Deleting your data.